Risk
Fire.
Models affected
Affected products have been manufactured since May 2023. A list of affected models is included at Annex A. The model number can be found on the left of the unit.
Details
The product is a domestic ModulAir heat pump system, installed in domestic settings.
The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown. Despite the presence of a Residual Current Breaker with Over-Current (RCBO), it is possible that the electrical connectors may continue to overheat, resulting in the generation of smoke and fumes. It may present a risk of burns or fire if contact is made with flammable materials inside or close to the unit. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
What to do next
Joule Hot Water Systems UK Ltd have contacted owners to arrange an upgrade to the ModulAir All E Heat Pump.
Contact Joule Hot Water Systems UK Ltd for further information: Phone: 020 3744 4200
Email: modulairuk@joule.co.uk
